Refund & Cancellation Policy

ASRFixit Mobile Franchise

Effective Date:2026-03-01

This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are processed by ASRFixit Mobile Franchise (“ASRFixit”, “we”, “us”, or “our”).

1. Appointment Cancellation Policy

1.1 Cancellation by Customer

• Appointments may be cancelled or rescheduled at no charge if done at least 2 hours prior to the scheduled time.
• Cancellations made after technician dispatch or at the service location may be subject to a visit/inspection charge.
• Repeated last-minute cancellations may result in service restrictions.

1.2 Cancellation by ASRFixit

We reserve the right to cancel or reschedule appointments due to:

• Technician unavailability
• Parts unavailability
• Safety concerns
• Unforeseen operational issues

Customers will be notified promptly and offered rescheduling or a full refund (if advance payment was made).

2. Advance Payments

• Advance payments are fully refundable if repair has not begun and parts have not been ordered.
• If special parts have been ordered, the part cost may be deducted from the refund.
• Refunds are processed within 5–7 business days to the original payment method.

3. Refund Eligibility

3.1 Before Repair Completion

• If you choose not to proceed after diagnosis, a diagnostic/inspection fee (if applicable) will be charged.
• Any unused advance amount will be refunded.

3.2 Unsuccessful Repair

• If we are unable to repair your device, no repair charges will apply.
• Only diagnostic or inspection fees (if applicable) may be charged.
• Any advance collected (excluding ordered parts) will be refunded.

3.3 Warranty-Related Cases

• If a repaired component fails within the warranty period, we will repair or replace it at no additional cost.
• Refunds may be considered only if repair or replacement is not feasible.

4. Non-Refundable Situations

• Physical damage after repair
• Liquid damage occurring after service
• Software issues caused by third-party applications or updates
• Customer mishandling or unauthorized third-party repairs
• Change of mind after successful repair completion
• Specially ordered parts (unless defective)

5. Refund Processing Time

• Refunds are processed within 5–7 working days after approval.
• Processing time may vary depending on banks or payment providers.
• Cash payments (if applicable) may require in-store collection.

6. Payment Disputes

Customers agree to contact ASRFixit first to resolve billing issues before initiating a chargeback or payment dispute. Unauthorized chargebacks without prior communication may result in service suspension.

7. Contact Information